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8.3.0

🚀 Features / Improvements​

  • Access tokens management interface;
  • Chat workflow improvements;

Our goal with this update was to improve the support experience. Now you can easily grant access to your WordPress-admin or WordPress-logs right from the chat application! If we need to check something in your WordPress, we will ask you to grant us access by pressing a button in the chat conversation. When you press the button, the chatbot will generate an access token in your WordPress and copy the magic link to the clipboard. All you need to do is to paste the link in the chat!

Access management interface

Also, we have made it possible to generate multiple access tokens, with different access levels. Now every ticket can have its own access token, which can be easily deleted when issue is resolved.

Access management interface